AndrewsLevesque

AndrewsLevesque is a pioneer in the field of developing Customer Focused
organisational cultures, specializing in this work since 1998. We can
manage every aspect of the project from start to finish ensuring the
process meets organisational goals, develops leaders as champions,
engages employees at every level of the organisation and overcomes
barriers to success.

What makes us Unique?

A mine of information about Customer service

We work hard to continue our own investment in understanding what's
going on in Customer service. Whether that's as members of Customer
Service Institutes and professional bodies, study tours of leading
service-led business operators or keeping up to date with the latest
publications: we are constantly informing our approach and business
models.

Multi sector experience

Whatever your organisation's industry, it is quite likely that
AndrewsLevesque has direct, hands-on experience in that area. We are
proud to work each year with outstanding organisations in both the
private and public sectors, from some of the largest multinational
corporations to local public-sector agencies and not-for-profits.

A strategic partner

AndrewsLevesque clients are leaders in their industries. We are the
leader in ours. Accordingly we partner with our clients. Providing a
tailored approach that dovetails into the client's requirements based on
capacity, capability and organisational priorities, removing the
administrative burden from our clients and ensuring that the process is
in safe hands.

Pragmatic and Responsive

We know that mimicking superior examples of customer service in model
organisations doesn't work. What we do know is that we offer a proven
practical approach to generating a customer focused culture in an
organisation or a department. The process described is easy to
understand, highly involving, and achieves direct and measurable impact.
We work with leadership groups, dedicated customer focus champions and
functional teams so they are able to return to their organisations with the know-how to
make a difference...
and, if previous experience repeats itself, they will immediately be
able to apply what they learnt in a beneficial way.